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Ordering from Amazon.com

Placing an Order

If you're new to Amazon.com, you may wish to review our Placing Your First Order Help page. We also provide additional assistance on the Using the Shopping Cart and 1-Click OrderingHelp pages.

To view all the Ordering Help pages in this section, please see the Related Topics section at the bottom of the page.

Finding Product Information

The Search Tips & Product FAQs Help help section contains information about products available at Amazon.com, how to find additional product information, and the best way to search and browse for the products that interest you.

Session Validation During Ordering

When placing an order on Amazon.com, you may be asked to copy the text from a picture into a text entry box before completing your order (commonly referred to as a "captcha" screen). This extra task is one that only actual customers can perform accurately and helps prevent automated programs from accessing features on Amazon.com.

When you encounter this screen, simply enter the characters displayed to continue. If you make an error or can't read the characters on the first attempt, we'll give you another chance to try it again.

Shipping and Delivery Information

If you are interested in learning about shipping rates or when your order might be delivered, please visit our Shipping and DeliveryHelp section.

The easiest way to see exact shipping charges for an order is to put items in your cart, proceed to checkout, and view the order summary. You'll be able to adjust shipping options and see exact shipping charges. You can always cancel or return to your shopping without actually placing the order.

Order Payment Information

For information about payment methods accepted on Amazon.com and help troubleshooting payment issues, please visit our Payment, Pricing & PromotionsHelp section.

Orders to International Locations

Looking to ship an order to a non-U.S. destination? Please see our International Shipping Rates Help page. You may also want to consider shopping at Amazon Storesaround the world.